Your Data
Privacy Policy & Cookies Information
Our company takes the protection of your personal information very seriously. We regularly update our Privacy Policy to ensure your data is kept safe, you can manage what we hold on you, and you have the option to be completely removed from our records at any time.
This policy explains how we collect information when you interact with us, whether you’re a regular customer or a visitor, and how we manage your data.
Why We Store Your Details
We retain certain information to personalize your experience—suggest products you may like, inform you about sales or new arrivals, and speed up your future transactions. You can request that we delete your information at any point.
What Information We Collect, When, and Why
When you engage with our site—creating an account, placing an order, signing up for promotions, or entering a competition—we may collect:
- Your name, billing and shipping addresses
- Email address
- Phone number (if provided)
- Password (encrypted)
We also use cookies to collect your IP address and browsing patterns to understand website usage, troubleshoot issues, and improve our site performance—all in aggregate, without identifying you personally.
How We Use Your Data
We use your data for:
- Processing orders and shipping
- Sending order confirmations, delivery updates, and refunds
- Delivering marketing newsletters and offers if you’ve opted in
- Improving site functionality and user experience via cookies and analytics
Security Measures and Third Parties
We never sell or rent your personal information. Access to your data is restricted to essential staff and third-party partners who help fulfil orders or process payments. All third parties must adhere to our strict data standards. We may disclose your information if legally required by authorities.
Cookies Policy
Our site uses cookies to improve your experience, such as:
- Remembering shopping cart contents
- Recognizing your preferences and currency selection
- Tracking browsing behavior for insights
Cookies cannot damage your device or identify you. If you disable cookies, certain site features may not function correctly. By using our site, you consent to the use of cookies.
Data Retention
Your personal data is stored only as long as necessary. Transaction-related information is typically kept for up to three years, while marketing sign‑ups remain until you unsubscribe.
Your Rights
Under applicable privacy laws, you have full control over your data. Your rights include:
- Being informed
- Accessing your data
- Requesting corrections
- Erasure
- Restricting processing
- Data portability
- Objecting to processing
- Being exempt from automated profiling
You may also lodge a complaint with the relevant supervisory authority in your jurisdiction.
Modifying, Removing or Opting Out
To delete all data tied to your online account, log into the My Account area on crazyalternative.com and manually remove your details. Order history may still be retained for record-keeping and service fulfilment but only for up to three years.
If you wish to unsubscribe from newsletters or promotional messages, simply follow the opt-out options provided—your request will be honoured promptly.
Our Commitment
Although 100% security cannot be guaranteed in an evolving digital landscape, we operate to the highest standards and continue striving to protect your privacy.